Have you ever been on Facebook messenger or Facebook page and a Facebook messenger chatbot starts messaging you? my best guess is you have and the chatbot gave you the needed information. I have one more question for you, did you know that you were not talking to a real person?
Yes, you were not talking to a real person, you were talking to a Facebook messenger chatbot.
What is a chatbot?
A chatbot is a computer program that communicates to people through audio or textual methods. These chatbots are designed to communicate with people without them knowing they are computer programs.
So, Facebook messenger chatbot is also a type of chatbot created to either get information from users or answer questions that the user has. Dialog systems are the main practical purpose for chatbot including customer service or information acquisition.
How does a Chatbot Work?
A chatbot works in two ways:
- Sophisticated natural language processing systems
- Some Simpler system scan for keywords within the input, then a reply is pulled with the most matching keywords or similar wording pattern from a database.
Sophisticated natural language processing systems:
This method focuses on the interactions between human languages and computers, it is known as Natural Language Processing (NLP). This mainly deals with machine learning. Here the computer receives the message typed by the user as input and it processes it to understand the information being passed across and then it gives a reply,
Simpler system scan for keywords within the input:
This method the user enters their message and the computer scans through all the words entered by the user matches them to keywords or similar wording pattern in the already prepared database.
According to Wikipedia
Facebook Messenger is becoming more and more popular as an everyday means of communication. It boasts 1.2 billion active users, that’s double the size of Instagram and the same as WhatsApp. In 2016, Facebook Messenger allowed developers to place chatbot on their platform. There were 30,000 bots created for Messenger in the first six months, rising to 100,000 in the year.
At the annual conference for developers in September 2017, Facebook VP David Marcus reported, “Now we’ve doubled messages between business and people to two billion messages a month, and more than 100,000 bots on the platform. That’s up from 33,000 last September.
How to Create a Facebook Messenger Chatbot
There are so many ways to create a Facebook messenger chatbot, we could create it by using programming languages or codes or we could create it by using chat building tools like Chattypeople.com or chatfuel.com.
Chatfuel building tool is very easy to use because all you need is a Facebook account and their tool would handle the rest. one thing that makes Chatfuel stand out is that they use A.I (Artificial Intelligence) process to handle conversations and request.
Few tips to consider while creating your Facebook messenger chatbot:
- Give the users tips on how to use it
- Make sure it has a unique name
- Try to make its conversation flow seem natural
- Always try to optimize and maintain your chatbot
- Try not to overwhelm users with all the features by releasing them one after the other.
Building a good chatbot will help you change the way consumers interact with your business, increasing customer satisfaction and monetizing your social media platforms at the same time. Following the Facebook Messenger Chatbot Tutorial here you can create a good chatbot, you don’t need to be an expert to create one.
Thanks for reading and if you have any comments don’t forget to drop a comment below.